What you can expect

You will drive eCommerce solutions for zoom.us, including personalization, merchandising, and optimizing the pricing page for key cohorts. Including new offers, personalized variations of the pricing page, building out product list and detail pages, extending to search and filtering. You will collaborate with the team to deliver cohesive content and user flow strategy for our different customer segments.

About the Team

The eCommerce team is responsible for the online revenue coming from optimizing and monetizing the pricing pages, checkout, and post-purchase self-service products management. You will report directly to the eCommerce Group Product Manager within Zoom’s Online organization; and you will be part of a cross-functional team of product managers, engineers, UX designers, and supported by legal, finance, data science, and other counterparts.

What we’re looking for

Possess 4+ years of eCommerce Product Management experience in global direct-to-consumer, SaaS companies
Deliver results through personalized site merchandising and funnel optimization by applying a continuous feedback via surveys and testing
Experience owning product strategy and roadmap, along with funnel KPIs such as abandonment rate, CVR, AOV, revenue generated, and engagement
Be driven and proficient on digital analytics, and using data visualization tools such as data studio, amplitude, tableau, among others.
Experience championing the customer experience in an eCommerce realm and working as a liaison between business stakeholders and engineering
Be an expert in eCommerce and UX best practices and stay up-to-date on new trends
Experience working with agile scrums, and capturing design, business, and web development requirements

Salary Range or On Target Earnings:

Minimum:

$86,400.00

Maximum:

$167,600.00

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

03/26/24

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

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Merchandising Product Manager