JOIN THE HERO SUPPORT TEAM!

Electric & Telecommunication Utility Professionals are often the unsung heroes in the communities where we live and work!

They keep the lights on, the internet working, the phones ringing, and work tirelessly building robust infrastructure that meets today’s needs, and tomorrow’s challenges. While often going without thanks, they always take pride in a job well done. These are the kind of heroes our community will always need. While not everyone is called to do this work, you have an opportunity to play an essential role on a team that supports them and become a hero in your own way.

Alden is searching for a Training Program Manager to join our mission of uniting utility professionals working towards common goals on shared assets. Whether inside or outside of those organizations, any way they think about assets, Alden enables everyone to work better together. This collaboration leads to faster deployments and better infrastructure, which leads to thriving communities. This is one way that we can have a positive impact on our communities and make the world a better place.

ABOUT ALDEN

Our Vision is one collaborative software platform for structure owners, attachers, occupants, and service firms that facilitates activities and enables data driven decisions.

Business process automation that solves deep niche problems, providing intrinsic value inside the company. One source of truth for the utility industry to coordinate from, providing cross-company network value. Technology to enable complementary services that further brings together people in the industry.

To be a member of our team, you must live our core values:

o Have Integrity

o Be Innovative

o Pursue Excellence

o Approach challenges with a Can-Do Attitude

o Be Driven to Learn and Grow

o Be Accountable

o Treat Others and the Company with Respect

JOB DESCRIPTION

The Training Program Lead will:

o Help employees, partner companies and clients cultivate their knowledge of our platform to promote efficiency and competitive advantage.

o Create highly engaging self-paced and instructor-led curriculum and training.

o Develop supplemental learning tools such as micro-videos/job aides, process maps, etc.

o Deliver training in-person and virtually to staff, customers, and partners.

o Identify and ensure completion of all learning management activity aspects of training.

o Create assessments to evaluate the learning and knowledge gained from designed courses.

o Conduct evaluations to identify areas of improvement.

o Create and share accurate data with all stakeholders.

o Provides feedback to Senior Management supporting continuous improvement in training design and delivery.

o Work cross functionally with multiple departments to ensure content is applicable to the target audience and has a smooth launch.

o Monitor training requests, develop and publish the online training schedule based on history and demand.

o Stay current on new training systems knowledge and use the best delivery methods to ensure the most

o effective training.

o Travel to facilitate in person content or participate in content planning meetings Ability to travel as needed. Applicants can expect 10-20% travel annually.

SUMMARY

The focus of this job is making connections with people, motivating, and inspiring them to achieve results. Poise and an engaging, empathetic communication style based on natural warmth and enthusiasm is the key to achieving the goals of this job.

The work involves driving toward results by enrolling the commitment and buy-in of others. While the job requires strong initiative and self-direction, results are only achieved with and through people. A sincere appreciation for people and how they are each uniquely motivated is the foundation for designing and implementing interactive communication and decision-making processes.

Knowledge and skill in how to successfully influence and persuade others by understanding how their individual needs and motivations link to goals is essential. The job requires a high degree of “selling”, whether of ideas and policies within the organization, or products or services in the marketplace. The job environment is fast paced and results oriented. While there is urgency to goal achievement, responsibility for the achievement of results needs to be shared and effectively delegated when necessary.

Initiating projects and processes beyond established organization practices will often require training and developing others, and enlisting their support by using a “selling” rather “telling” communication style. A self-confident, extroverted style that can enliven, engage and positively impact individuals and groups is essential. The job has variety of tasks and is dynamic and changing. Because goals and desired results can quickly change, the job requires regularly meeting and pro-actively establishing relationships with new groups.

The ability to understand, quickly react and motivate others to adapt to the changing organization environment is a critical key to success. In general, the core of this position requires a motivated and motivating team builder and organization developer.

JOB CHARACTERISTICS

o Variety of activities Multiple projects occurring simultaneously.

o Multi-tasking Sense of urgency for goal achievement in fast-paced environment.

o People/relationships focus Team building Inspire, motivate others, and engage their commitment.

o Involve others in decision-making process, cooperative, collaborative decision-making, must assume responsibility for risk.

o Extroverted, warm, enthusiastic, empathetic, stimulating communicator, persuasive “selling” style, collaborative approach.

o Leadership based on ability to motivate others.

o Strong commitment to results.

o Delegate authority readily.

OTHER QUALIFICATIONS

Due to the sensitive nature of our utility work, you must:

o Be a U.S. citizen located in the U.S.

o Pass a background check and drug screen

Education, Experience, and Skills Required:

o 7+ years of related experience. (Work experience may NOT be substituted for education requirement.)

o BS/BA in business, HR, psychology, education, instructional design, or relevant field.

o Phenomenal communication both written and verbal, presentation, and public speaking skills.

o Critical thinking and decision making.

o Understanding of effective teaching methodologies and tools.

o Understanding of varied learning styles.

o Curriculum design & development and delivery of content in-person and virtually.

o Experience with Learning Management Systems.

o Proven experience as corporate trainer.

o Measurement & reporting of curriculum effectiveness.

o Proficient in MS Office (esp. PowerPoint).

Beneficial experience includes:

o Certification (e.g., CPLP, CPTD)

o Software configuration or workflow experience

o Working with utility or industrial customers

o Complex or intricate projects

Work is full time in office or hybrid (part time in office). Office is in Birmingham, AL.

HOW TO APPLY

Send your resume along with a cover letter detailing why you’re the right person for our team to: careers@aldensys.com

Job Type: Full-time

Pay: $80,000.00 - $120,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift

Ability to commute/relocate:

Birmingham, AL 35242: Reliably commute or planning to relocate before starting work (Required)

Education:

Bachelor's (Required)

Experience:

curriculum design & delivery for software or technology: 7 years (Required)
working at a company that provides a technical product: 5 years (Preferred)
Learning Management Systems: 2 years (Required)

Work Location: In person

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