Product Manager

Req number:

R2065

Employment type:

Full time

Worksite flexibility:

Remote

Job Summary

Customer-obsessed Product Manager to spearhead the development and enhancement of our online self-service tools and increased automation. You’ll drive the customer needs analysis, product development and execution of a well-defined self-service solution, to provide customers with an intuitive and efficient online experience. Your expertise in digital product management, user experience, and cross-functional collaboration will be essential to succeed in this role.

Job Description

We are looking for a Digital Product Manager. This position will be 100% remote. This is a 6+ month assignment.

The individual should be able to drive the customer needs analysis, product development and execution of a well-defined self-service solution, to provide customers with an intuitive and efficient online experience.

What You’ll Do

Product Development: Lead the end-to-end product lifecycle, from ideation to launch and iteration, collaborating closely with cross-functional teams, UX/UI designers, engineers, and stakeholders
User-Centric Approach: Conduct in-depth user research, gather feedback, and analyze user behavior to identify pain points, preferences, and opportunities for improvement
User Experience (UX): Partner with internal UX subject matter experts to drive user-centered design principles and to ensure that self-service functionalities are intuitive, easy to use, and aligned with best practices for web and mobile interfaces
Feature Prioritization: Define and prioritize features based on impact, feasibility, and user value, ensuring a delightful user experience while driving towards business goals.
Agile Development: Work closely with development teams, utilizing agile methodologies, to guide the product development process, define user stories, and manage the product backlog
Cross-Functional Collaboration: Collaborate with design, development, quality assurance, and other relevant teams to ensure the successful implementation of self-service features within the established timeline and quality standards
Testing and Quality Assurance: Partner with the engineering team to develop test plans, coordinate testing efforts, and participate in user acceptance testing and quality assurance activities to ensure that the self-service capabilities are functioning as intended and free of defects. Ensure product acceptance and readiness at key phases of the delivery cycle
Metrics and Analytics: Establish key performance indicators (KPIs) and utilize data-driven insights to continuously optimize tools, track performance, and iterate for improvement
Change management and launch: Work with Channel’s Learning & Development team to drive training and change management
Stakeholder Communication & Engagement: Regularly communicate project updates, progress, and challenges to stakeholders at various levels within the organization. Effectively communicate product strategies, updates, and insights to internal teams, ensuring alignment and support for product initiatives

What You'll Need

Proven experience (2+ years) in digital product management, preferably in launching self-service features or similar digital initiative
BA/BS degree in Business, Marketing, Internet Technology, or related field
Passion for building technology that delivers outstanding customer experiences
Clear communicator with strong writing, editing and documentation skills
Strong analytical and problem-solving skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions
Experience working directly with Engineers on product enhancements
Experience working in an Agile/Scrum environment
Experience with Jira (or equivalent)

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

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Product Manager