About the Role
The Grocery & Retail business in Canada is growing, and we need people like you to help us bring this business to the next level !
As a Merchant Operations Manager, you will work on operational improvements & collaborate with cross-functional partners to help us launch & onboard new partnerships by building scalable processes and in the process identify process/product improvement opportunities.
This role will drive the development of critical merchant and catalog insights, crafting strategies, and scaling the most impactful and innovative business initiatives to grow the Grocery & Retail business. You will work closely with cross-functional counterparts to lead high impact initiatives while offering ownership and autonomy over your work.
This role requires a strong desire to learn and willingness to roll up your sleeves to take on complex business challenges that Uber has never faced before.
What You’ll Do
- Project Management: Identify, plan, and implement projects and root cause analyses to improve our existing processes for large accounts management and their related complex catalogs.
- Experiment and scale with initiatives to improve grocery and retail merchants key results
- Operations Management: collaborate with account management teams, sales, product and other teams to identify process inefficiencies, build solutions, and drive operational efficiencies
- Process Improvements: Create new processes that enable us to launch & grow new partnerships and also provide best-in-class merchant experience
- Data analysis: Design, execute and automate processes to run and optimize the business performance and reliability. You will autonomously build your own analyses and dashboards to measure your projects' successes
Basic Qualifications
- 3+ years' of professional work experience in a related field (consulting, operations, strategy, analytics, tech, investment banking)
- Strong Excel/Google Sheets or similar proficiency
Preferred Qualifications
- 4-6+ years' of professional work experience in a related field (consulting, operations, strategy, analytics, tech, investment banking)
- SQL proficiency
- Experience problem solving and proposing unique solutions to complex issues
- Strong experience building and executing complex processes
- Strong communication and presentation skills, including experience presenting data & insights to a sophisticated audience
- Experience with quantitative data analysis, deep measurable insights, modelling, and sophisticated test plan design and analysis
- Strong collaboration and partner management skills - building deep, trust-based relationships with territory and cross functional teams
- Unparalleled business judgment and critical thinking skills with the ability to use data to quickly develop strategies and make decisions
- Experience working closely and communicating effectively with a diverse set of partners in a constantly evolving, rapid growth environment with tight deadlines
- Bachelor's degree
For Canada-based roles: The base salary range for this role is CAD$88,000 per year - CAD$98,000 per year.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.