About the Role
● Deliver high-quality service across multiple support platforms (email, chat, phone).
● Be a passionate advocate for riders and drivers while answering any questions that come your way.
● Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences.
● Build loyalty among new users and get our early adopters to fall in love with Uber all over again.
● Triage issues and escalate them when necessary.
What You'll Do:
● Deliver high-quality service across multiple support platforms (email, chat, phone).
● Be a passionate advocate for riders and drivers while answering any questions that come your way.
● Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences.
● Build loyalty among new users and get our early adopters to fall in love with Uber all over again.
● Triage issues and escalate them when necessary.
What You'll Need:
Requirements & preferred qualifications:
● Excellent communication skills
● High proficiency using computers (typing, quickly navigating between various tools)
● Exceptional reading comprehension and writing skills. Have to connect what users are asking for with answers to their true issues.
● Passion for helping others and creating support experiences that exceed users’ expectations.
● Ability to troubleshoot problems and find speedy resolutions.
● Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
● Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users.
● Work time will be shift-based totaling 40 hours per week.
● Weekend and weekly evening shifts may be required.
● You’re an Uber evangelist — you care deeply about the product and getting others excited to ride and partner with Uber.
● 1 year of Support experience in a high-volume environment, including service industries, retail, hospitality, or other support environments.
● Previous experience from Costumer support
● Previous experience from Uber
● Previous experience of the Nordic markets
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.