You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join #TeamAmex and let’s lead the way together.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
We are focused on providing the best customer experience everyday through a differentiated set of products and services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital and connected world.
Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization. EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 75,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
This position sits within Customer 360, which is a part of the broader Enterprise Digital and Data Solutions (EDDS) organization.
The team is focused on enabling the best customer experience everyday through a differentiated set of products and services. A key part to accomplishing this vision, is knowing your customers (individuals or businesses) and having a holistic understanding of that customer. Customer 360 is an AXP-wide capability that provides a global enterprise view of entities (that have or had an American Express relationship with at least one product or service globally), comprehensive insights, and linkages for consumer, merchant, and commercial. This will fundamentally reshape our ecosystem and the way we engage with our customers by leveraging Amex internal/external data assets, world-class machine learning algorithms and Big Data environment.
Responsibilities:
As a Product Manager driving the enablement and adoption of Enterprise use cases, you will partner closely with Enterprise teams across Acquisition, Compliance, Credit & Fraud Risk, Privacy, Servicing, Marketing, Data Science, Data Governance, Platforms and Technologies to drive the Customer 360 product vision and strategy, supporting modernization of the platform.
We’re looking for a high caliber Product Manager who is able to work in a cross-functional team and deliver on the following goals and objectives:
- Lead ongoing management and support to enable use cases and Product journeys primarily across acquisition
Lead ongoing management and optimization of product backlogs, including partnership management, operational efficiency, and collaborating across a wide net of stakeholders across acquisition teams globally. In addition the manager will collaborate with colleagues across Marketing, Technology, Strategy, Compliance, Credit & Fraud Risk, Servicing and Operations
Support overall program management efforts including tracking project status, managing, and escalating risks and issues
Manage specific tracks of product /capability development efforts from ideation to launch and maintenance
Define, measure and report on metrics related to product launch, process efficiency and performance
Effectively lead high-performing product analyst, manage work across cross-functional teams and demonstrating qualities consistent with AMEX leadership dimensions (motivate, inspire, influence, deliver)
Partnering with use case owners and other stakeholders to ensure smooth delivery of end to end product and capability, identifying needs, opportunities and gaps
Minimum Qualifications
This high energy individual must have the following qualifications:
- 5+ years Data Management and/or Product Development in building and launching data capabilities
Strong quantitative skills with hands on experience analyzing large amounts of data and data flows to identify patterns/insights and generate actionable recommendations with measurable value. Ability to compile, summarize, communicate and present findings with senior leadership.
Experience in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, understanding of Agile principles.
Proven track record of driving results in a fast-paced environment and needing to make decision with imperfect information. Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.
Excellent communication skills with the ability to engage, influence, negotiate and inspire partners and stakeholders across geographies to drive collaboration and alignment. Ability to understand complex business problem and translate complex data solution in a simplified manner for business partners.
Preferred Qualification:
- Product Management, data migration, data analytical working experience is a plus
Prior experience in acquisition function enabling acquisition journeys across consumer and/or commercial portfolio is desired
Experience driving complex, transformational initiatives across multiple teams is a plus
Hands-on experience with data science and data analytical is a plus
Hands-on experience with Programming languages (e.g., SQL, Hive) and willingness to learn new tools & programming languages is a plus
Experience with software development or technical product manager experience is a plus
People leader experience is a plus. Ability to build trust with and inspire your team
What is it about you?
- You hold yourself accountable
You have the ability to understand complex business problems with ease.
You have the ability to translate complex data solutions in a simplified manner for business partners.
You make decisions with imperfect information.
You solve complex problems with a highly analytical approach.
You’re methodical in how you recover from mistakes and crisis.
You operate optimally under extreme pressure.
You can build trust with and inspire your team.
You’re excellent at understanding competing priorities
Educational requirement: Advanced degree in business management/computer science or related field or equivalent work experience.A good balance of data, technical & business knowledge with a proven track record of driving digital innovation and business metrics with a customer-first mindset.
Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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