JOB DESCRIPTION
The Commercial Banking Digital team is responsible for digital product management across channels (.com, mobile, API) for the JPMorgan Chase Commercial Banking segment. The Commercial Bank is a top provider of banking services to wholesale clients from small businesses to large, complex businesses with domestic and international needs.
JPMorgan is seeking a highly effective, collaborative, and innovative Digital Product Manager to work with the Executive Director in support of the Commercial Bank as it relates to the middle-market client persona.
Job Responsibilities:
- Understand and empathize with evolving customer needs through data, direct client feedback, usability studies, pilot studies etc. to develop and improve digital products to provide an exceptional experience for our complect clients.
- Work collaboratively to develop a point of view and thought leadership regarding features, design, technologies, tools, competitors and potential partners.
- Develop and maintain strong and working relationships in the Line of Business (Strategy, Product, Transformation, Technology, Control partners, Finance), Partners and across Digital (Design, Platform, Technology, Product, Channel etc.)
- Support efforts to create transparency across partner demand and digital capacity to ensure appropriate stakeholders are involved in and aware of changes to roadmap delivery or roadmap priorities. Work to consolidate and integrate product requirements across partners and prioritize investments.
- Excels in mapping out how things work today and translating usability problem statements into actionable items.
- Support development and maintenance appropriate controls and governance. Help to identify, manage and mitigate current and emerging risks.
- Appreciates a data driven view of results and adoption with corresponding strategies to track and realize key digital performance metrics and define strategies to manage/optimize digital adoption and usage.
- Support management of client impacting production issues and application concerns.
- Proactively keep abreast of market trends, JPM’s digital channels, customer feedback and analytics to inform a strong understanding of the broader business, technology, digital/mobile etc.
Required Qualifications, Skills and Capabilities:
- 7+ years of experience in financial services and understanding of payments, lending, deposits, receivables etc.
- Agile development, technology and innovation experience.
- Proficient in PowerPoint and excels at compelling presentation content.
- Skilled in influencing and collaborating with stakeholders bringing together diverse points of view to build coalition.
- Track record of understanding the client experience and turning it from concept to launch.
- Strong management presence and comfort in interacting with multiple groups at various levels.
- Self-starter that excels working independently and collaborating across groups.
- Critical thinker and consultative problem solver with a strong bias towards action.
- Healthy balance of intellectual curiosity, common sense, and executional rigor.
- Highly organized and detail oriented.
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.