Job Duties and Responsibilities:
Shift: Mon – Fri, 8am – 4pm **Must be flexible and able to be on-call when scheduled (and flexibility to work different shifts in the future due to coverage priorities and changing client requirements)
What You’ll Get to Do:
•Leverage industry experience to provide operational support to maintain overall health and performance of enterprise network components, to include LAN, WAN, firewalls, VPNs, and other network platforms.
•Monitoring of network performance dashboards to proactively detect potential network degradation events and outages.
•Investigate and diagnose incidents to restore network services as quickly as possible, ensuring all incident details and restoration steps are thoroughly documented in the ServiceNow ticketing platform.
•Lead root cause analysis efforts and draft After Action Reports as requested.
•Implementation of approved network enhancements, firewall and whitelisting requests, and other network updates in accordance with the Change Management process.
•Routinely collaborate with Government Leads, Watch Officers, and other Operational Teams in the communication and investigation of high priority troubleshooting efforts using the appropriate escalation procedures
•Installation and support for remote access platforms such as VPN, Terminal Services, and Citrix
•Work with vendor engineering teams in the investigation of complex hardware and software issues and initiate RMAs for failed hardware components as necessary
•Provide guidance and assist in the development of junior NOC engineers with over-the-shoulder training and the creation of knowledge articles.
•Perform all tasks in accordance with established team Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs).
You'll Bring These Qualifications:
•Ability to obtain DHS Entry on Duty (EOD)
•Bachelor’s degree + 8 years of experience
•Relevant network/NOC work experience
•In-depth understanding of network infrastructure topologies, security policies, firewalls, and L2/L3 switch and routing infrastructure.
•Experience with network security, including firewalls, IDS/IPS, and vulnerability assessment & remediation.
•Experience using network management and analysis tools such as SNMP probes, network taps, and packet analyzers.
•Working knowledge of following the network tools/platforms: Broadcom Spectrum and CA PAM platforms, ServiceNow, SolarWinds, Splunk, NetScout, Grafana, HP Network Automation (HPNA) or similar tools/platforms
•Experience with the configuration and support of Palo Alto firewalls
•Experience with the configuration of BlueCoat proxies
•Experience using ServiceNow or similar ticketing systems.
•Ability to work independently as well as part of a team.
These Qualifications Would Be Nice to Have:
•Previous experience supporting Zscaler (configuring, troubleshooting, etc.)
•Previous experience with SDWAN
•Previous experience with Site-to-Site VPNs.
•ITIL 4 Foundations
Experience and Education Requirements:
•BA/BS or equivalent and eight years of applicable experience
Security Clearance Required: Ability to obtain DHS HQ EOD suitability
Pay Range $66,300.00 - $119,850.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.