One of our premier clients is looking for a Systems Administrator in Richmond, VA (HYBRID) for a contract position. If interested, please submit your resume ASAP indicating (1) current location (2) desired hourly rate, W2 or 1099? (3) Your email address.
RESPONSIBILITIES:
- Monitoring and maintaining the overall health and availability of the Ivanti Endpoint Manager system.
- Packaging software and building distribution packages to support statewide project efforts and enterprise deployments including the remediation of security vulnerabilities.
- Provide advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems.
- Provide management with recommendations for systems and process improvements.
- Troubleshoot software and hardware problems and enhance the level of direct services to field staff.
- Install, maintain, and assist in testing and upgrading of new and existing hardware and software.
- Manage and monitor customer IT issues using helpdesk tools - KSE, Ivanti and SharePoint. Support over the phone, in person, and using remote control.
REQUIRED SKILLS:
- Strong Customer Service skills with a Customer First attitude
- Extensive skills and experience in Microsoft Desktop products including Windows 10/11, SharePoint, and MS Office 365 Required
- Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and wireless devices.
- Extensive knowledge and experience in Active Directory, remote support tools, networking
- Experience with Power Platform, PowerShell, SQL strongly preferred.
- System administration of Ivanti Endpoint Manager or a similar client management Experience in working with help request tracking and reporting tools.
About the Company:
Super Technology Solutions, Inc