Founded in 1980, the Program for Torture Victims (PTV) provides comprehensive bio-psycho-social and legal forensic care and empowerment services to survivors of torture (SOT) to regain their health and well-being, and become self-sufficient, contributing citizens and leaders in their new home in Southern California. PTV’s supports survivors of state-sponsored torture from more than 70 countries including Afghanistan, Ukraine, Uganda, Ethiopia, Venezuela, and other Latin American countries. PTV operates offices in Los Angeles (LA) and Orange (OC) counties, assisting nearly 500 survivors of torture annually.
Reporting to the Senior Case Manager, the Case Manager provides direct client services including client assessment, consistent client communication, coordination of psychological or primary care, gathering supporting evidence, and provide emergency support services as needed. Client profiles include victims of state sponsored torture, hate crimes, domestic violence, substance abuse, and other major mental diagnosis. The Case Manager works collaboratively alongside the clinical team, case managers, and legal team to assess next steps for each case.
The Case Manager provides high-quality, trauma informed social services to survivors and their families, in alignment with the standards and philosophy of PTV and professional code of ethics. These responsibilities include, but are not limited to:
- Coordinate intake process
- Identify, and work with and develop partnerships with agencies throughout Los Angeles and/or Orange Counties
- Serve as an advocate between PTV and outside agencies that provide social, health benefits, training, and other services
- Coordinate primary, forensic medical evaluations, and follow ups
- Assist with the enrollment of public benefits enrollment including MediCal, CalFresh, etc
- Provide crisis intervention with information & referral, as needed
- Utilize client case management portal to update files and outcomes
- Consistent communication with care coordination team
- Facilitate psycho-social workshops and groups for survivors as needed to assist with cultural and social adjustment
- Schedule and conduct survivor-wellness evaluations on quarterly basis
- Assist client with post asylum benefits once asylum is granted
- Represent PTV in community stakeholder and relevant coalition meetings
- Outreach and provide community education forums on trauma responsive care and other clinical issues.
- Assist clients in achieving autonomy
POSITION QUALIFICATIONS AND REQUIREMENTS
- BA degree in social work, sociology, psychology, or any service-oriented discipline; or 3 years of experience within field
- Able to work in hybrid model: remotely and in the office
- Flexible schedule
- Located in Los Angeles or Orange Counties
- Fluency in English, written and spoken, a must; Fluency in a second language, written and spoken, required
- Ability and commitment to working within an anti-oppression framework, including commitment to engaging in reflective practice, self-reflection, social examination and self-examination and awareness on issues of social privilege, power dynamics, class, race, sexual orientation, countertransference, and social position.
- Experience working with LGBTQ communities, refugees, immigrants, and non-English speakers required.
- Adherence to a model of building and nurturing SOT resiliency and moving toward self-sufficiency, independence and leadership.
- Demonstrated ability to adhere to a survivor-centered, holistic and multidisciplinary approach to case management and counseling services.
- Ability to meet deadlines and produce timely reports is a requirement.
- Engagement in individual reflective supervision and case conferencing with Clinical Supervisor and/or team members as appropriate on collaborative case approach.
- Current working knowledge of community resources available to assist clients with mental health, housing, health insurance recovery, nutrition, employment training and other psycho-social needs OR willingness to learn and get up to speed in a short period of time.
- Self-motivated, mission driven and able to take initiative, while being a strong team player.
- Ability to be mindful and think creatively in problem solving within the confines of a limited organizational budget and with consciousness of SOT’s own resource/economic challenges as appropriate.
- Experience working with MS Office products (Word, Excel, PowerPoint), electronic/paperless client databases/systems.
- Participate in weekly all staff meetings
- Demonstrated commitment to international human rights and trauma survivors.
- Authorization to work in the United States.
- Valid CA Driver license, auto insurance, and a vehicle to drive between work locations and off-site meetings.
Salary: $22-25/hr DOE
LGBTQ+, DACA-mented, and BIPOC candidates are encouraged to apply. Please email your cover letter and resume to firstname.lastname@example.org