We are seeking a highly skilled and customer-focused IT Support Specialist to join our dynamic IT team. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our employees and customers, ensuring the smooth operation of computer systems, networks, and software applications. You will play a crucial role in maintaining the overall efficiency of our IT infrastructure and delivering exceptional technical support to resolve issues promptly.
- Provide first-line technical support to end-users via various channels, including in-person, email, phone, and remote assistance.
- Troubleshoot hardware, software, and network issues promptly, identifying root causes and implementing appropriate solutions.
- Install, configure, and upgrade computer hardware, peripherals, software applications, and operating systems.
- Assist in the deployment and maintenance of network infrastructure, including routers, switches, and wireless access points.
- Monitor and maintain computer systems, servers, and networks to ensure optimal performance and security.
- Collaborate with other IT team members to develop and implement efficient IT processes and procedures.
- Create and maintain comprehensive documentation of IT systems, configurations, and procedures.
- Conduct user training sessions to enhance their technical skills and promote best practices.
- Stay up to date with the latest industry trends, technologies, and best practices, and make recommendations for improvement.
- Adhere to IT policies, procedures, and security standards, ensuring compliance with data protection regulations.
- Manage and prioritize multiple support tickets in a timely manner, escalating complex issues to the appropriate teams when necessary.
- Assist in managing IT inventory, including procurement, asset tracking, and equipment disposal.
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Proven experience as an IT Support Specialist or similar role, providing technical support in a corporate environment.
- Strong knowledge of computer hardware, software applications, operating systems (Windows, macOS, Linux), and network protocols.
- Proficiency in troubleshooting hardware and software issues, both in person and remotely.
- Familiarity with network infrastructure, including routers, switches, firewalls, and wireless technologies.
- Excellent problem-solving and analytical skills to identify and resolve technical issues efficiently.
- Ability to communicate technical concepts to non-technical individuals effectively.
- Exceptional customer service skills with a customer-centric approach.
- Strong organizational and time management skills to prioritize tasks and meet deadlines.
- Ability to work independently as well as collaboratively in a team environment.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.