Robert Half is looking for a help desk analyst to support local and field users in a growing company. To be successful in this role, you should be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization.
What you get to do every single day
· Respond and follow up on technical help tickets submitted via phone, email, and walk-ups
· Provide IT support for Windows, Microsoft Office, and a variety of other applications used internally
· Independently investigate and implement solutions to technical issues
· Identify recurring technical issues and propose solutions to address the root of the problems
Requirements
· Experience installing and configuring Windows OS, networked and local printers, and business applications
· Windows 7 administration and bug fixing in an Active Directory environment
· Excellent problem solving skills in Microsoft Office applications
· Basic TCP/IP networking concepts
· Audio/Visual setup and support
· Experience with IT support ticketing systems