Robert Half is seeking a Tier 1 & 2 Support Analyst who can work onsite daily in Houston. The primary duties consist of handling escalated helpdesk requests from IT Support Specialist Tier 1 staff and provide training when applicable to tier 1 staff. Provide technical assistance to all departments and IT departmental goals. IT Support Specialist Tier II handles more complex user and hardware related issues.
Requirements
• Maintain daily performance of workstation systems and other IT resources.
• Run diagnostic programs to resolve workstation issues.
• Assist with Office 365 email, Teams, and other application environments.
• Assist with workstation related Intune AutoPilot and Group Policies testing and deployment.
• Assist with N-Able workstation related environments, scripts, patching, and software deployment.
• Triage all incoming IT helpdesk tickets and escalate tickets as needed.
• Handle escalated incoming requests and assign them to other parties as needed.
• Handle delegated project tasks and provide updates.
• Assist with office moves, relocations and new office setup and configurations.
• Troubleshoot basic technical problems with LAN, WAN, and wireless environments. Escalate issues as needed.
• Provide support and assistance to other departments and needed and directed by the direct report.