IT Service Delivery Specialist

Ageatia Global Solutions • US, NC, Durham • 2w ago

Qualifications:

IT solutions that may be complex.
Evaluates new technologies and works with IT architects and service providers to create standards, solutions and fixes in the infrastructure space.
Understands key components of IT network, server, PC and other devices and can integrate systems to create business solutions.
Provides end user support for installation of manufacturing applications.
Capable of manufacturing system integration, including design, build and implementation of manufacturing IT infrastructure.
This job may include knowledge of or experience with web services, database administration, midrange, personal computing, telecommunications and mobility.

Responsibilities:

Support of manufacturing business systems with multiple production lines and buildings
Support of security and business infrastructure for facility.
Bridges gap between client in house knowledge and remote support teams.
Requires knowledge of Active Directory, Domain Controllers, Process Control Networks, login scripts
Requires strong communications and troubleshooting capabilities
End User Device support: End user support and customer service experience
Experience with Windows 7, Windows 10 deployment and troubleshooting Printers, Scanners, Label Printers Office 2016, Office 365, SharePoint Manage requests and incidents in a service desk portal
Compute/Mid-Range Support: Administering sharing and folder privileges Racking and Commissioning servers Backup and Storage Service monitoring and optimization End user access administration
Network Administration: Familiar with wired and wireless network architecture, configure Cisco switches, troubleshoot LAN, maintain switch cabling, IP phone troubleshooting Familiar with firewall static routes and user administration.
Understand and oversee firewall rules, collaborate with firewall support team Experience working in DMZ
Process Control Networks Applications: Experience with Server and desktop integrated applications

About the Company:

Ageatia Global Solutions