Description:

Vantaca’s vision is big. We are the leading community management performance software that enables owners and operators, community management teams, and boards and associations to improve business performance. More than just accounting and management software, it is business operating software that helps increase revenue, efficiency, flexibility, and control. A modern cloud architecture with a single-platform design that adapts to 100% of business processes, has proactive reporting, and can integrate with the software and banking partners of choice. Vantaca is focused exclusively on community management and is the trusted and proven technology leader in the community association management industry.

We are a winning team that believes in working together to make big ideas happen. We are a collaborative and visionary group that holds ourselves accountable for our results. Our ability to be nurturing and agile allows us to adapt to change and support each other through any challenges that come our way. We are customer-centric, meaning that we put our customers' needs and preferences at the heart of our work. We are authentic game changers that are building something cool and people like it here.

Overview

As the Senior Product Manager for Payments at Vantaca, you will play a pivotal role in redefining how our customers interact with payment solutions within our SaaS ecosystem. This position demands a unique combination of technical acumen, strategic foresight, and a deep understanding of the entire customer journey.

In this role, you will be responsible for overseeing the development and integration of our payment systems across various platforms – from web portals to mobile applications. Your expertise will be crucial in introducing innovative payment features, such as text message and QR code options, that cater to the evolving preferences of our users.

Your mission is to create a seamless and superior payment experience that not only satisfies but delights our customers. By doing so, you will be instrumental in driving digital adoption of our platform and reducing operational complexities, such as inbound queries to management companies. Your efforts will directly contribute to making our payment interactions more streamlined and positive.

As a strategic leader, you will bridge critical areas of our business. This involves working closely with go-to-market teams, internal product groups, and external partners in the payment and technology sectors. You will be at the forefront of shaping and executing strategies that enhance our product offerings, ensuring they align with the evolving needs of our customers and stakeholders.

Your role extends beyond managing existing systems; it involves pushing the boundaries of what's possible in embedded payments. By leveraging your technical expertise and innovative mindset, you will guide our product development to new heights, ensuring that we stay ahead in a competitive and ever-changing landscape.

Responsibilities

Operational Excellence and Customer Advocacy:

Manage Vantaca Pay and Home initiatives as self-sustaining business units, focusing on scaling and customer-centricity.
Oversee the daily operational functions and continuous enhancement of products, ensuring they are in line with strategic objectives and operational benchmarks.
Maintain a pulse on customer interactions, actively engaging in dialogue through various touchpoints to gather insights, fostering an environment that prioritizes customer feedback for product evolution.
Champion the success of our payment platforms by leveraging comprehensive data analytics. This includes overseeing key performance indicators such as payment processing efficiency, profit margins, user adoption trends, and engagement levels to drive strategic improvements.
Serve as the leading representative for Vantaca Pay, communicating its value proposition and progress to customers and internal stakeholders with clarity and enthusiasm.
Identify potential roadblocks in advance and develop strategies to overcome them, ensuring seamless delivery of operational, product, and program milestones.

Payments Ecosystem Development:

Architect and cultivate a dynamic payments ecosystem that provides engaging, intuitive, and value-driven experiences for customers, vendors, and partners.
Integrate various payment methods and technologies to create a comprehensive, user-friendly payment framework.

Product Strategy and Innovation:

Lead the ideation, development, and deployment of cutting-edge payment products that align with emerging market needs and existing customer requirements.
Work in concert with cross-disciplinary teams, including engineering, UX/UI design, marketing, and operations, in a matrixed environment. This collaboration is key to synchronizing payment solution roadmaps with our business strategy, ensuring the creation of tangible value for customers and stakeholders.

Customer-Centric Product Strategy:

Develop and implement strategic product initiatives tailored to enhance customer adoption, satisfaction, and loyalty.
Stay abreast of payment industry trends, customer behavior, and the competitive landscape through diligent market research, using these insights to guide strategic product development.

Client Engagement and Feedback:

Engage directly with key clients to collect actionable feedback, ensuring that our product direction is tightly aligned with customer needs and expectations.
Lead cross-functional teams in a cohesive effort to bring new products to market, managing the entire launch process from the drawing board to market entry and beyond, while conducting thorough post-launch evaluations to measure success and inform future iterations.

Analytical Rigor and Performance Metrics:

Define, track, and interpret critical metrics that gauge the success and health of the payment products, using data to drive decision-making and product refinement.

Leadership and Team Growth:

Provide mentorship and guidance to junior product managers, fostering an environment of learning and growth. This includes sharing expertise in payment technologies, encouraging innovative thinking, and building a strong foundation of knowledge within the team to support the strategic vision of the payments portfolio.

Personal Characteristics

Always Growing: Likes change and enjoys finding new ways to improve their knowledge and the product. Always ready to learn quickly, helping themselves and the team grow.
Win as a Team: Builds trust and works together by making sure everyone communicates well. Actively involved in daily work, working closely with the team, listening to their ideas, and celebrating successes together.
Accountability Starts with Me: Notices problems and takes personal action to solve them.
Unwavering Commitment to Customer Experience: Regularly talks to customers, taking personal responsibility to understand what they need, address concerns, and make their experience better with improved Vantaca processes.

Requirements:

The ideal candidate will have 7-10 years of deep-seated experience specifically in the fintech sector, with a focus on embedded payments. They should bring a rich knowledge base from working within an organization that has successfully launched embedded payment platforms, servicing over 5,000 merchants and managing a gross processing volume of at least $1 billion.
A history of overseeing payment platforms with quantifiable benchmarks, including but not limited to, merchant acquisition rates, average transaction value, payment success rates, fraud loss percentages, and chargeback ratios. Experience in optimizing these metrics to industry-leading standards is highly desirable.
Demonstrated ability to streamline payment operations, evidenced by reduced transaction costs, improved settlement times, and increased operational uptime.
Proven experience in managing risk and compliance within the payments space, including adherence to PCI DSS, GDPR, and other relevant regulatory standards, while maintaining a low compliance breach rate.
Experience in scaling payment solutions across different markets and geographies, showing a strong understanding of localization requirements, currency conversion impacts, and cross-border transaction regulations.
A solid track record of driving product innovation within the payments space, demonstrated through metrics such as year-over-year growth in payment volume, expansion of payment modalities offered, and the introduction of value-added services for merchants and end-users.
Experience with monitoring and enhancing customer satisfaction and loyalty metrics, such as Net Promoter Score (NPS), Customer Effort Score (CES), and customer retention rates, specifically within the context of payment processing experiences.
Proficiency in utilizing data analytics to drive product development decisions, with a history of using customer usage data, market feedback, and transactional data to inform strategic enhancements to payment platforms.

Why You Should Join Our Team

Our eNPS is +37! (Google it, that is great)
Benefits: Medical, Dental, and Vision kick in day one
Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year)
401K with Company Match
Remote Flexible - come to the office when needed
Great parental leave benefits
Named on Inc 5000 list of America’s Fastest Growing Private Companies (2021, 2022 and 2023)
Named on Inc 5000 Vet 100 Private Companies list multiple years in a row
2021 Winner of Coastal Entrepreneur Award, Technology Category
Active employee-led Culture Committee
Ongoing industry and professional development trainings available to all employees
Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community
We’re playing offense to win! Our product market fit and our world-class employees make us the leader in our space. We’re building something cool and people like it here

VANTACA

New Jobs

Senior Product Manager, Payments