JOB SUMMARY:

Coaches TSA partners in the creation and implementation of social enterprises that can generate new local income to support their community mission, including support in business planning, market research, iterative prototyping, marketing, stakeholder engagement, program design, and clear goals/metrices. Implement standard training and evaluation methodologies and provides feedback to continually innovate and iterate.

Builds positive, cross-cultural relationships across the globe to collaboratively define problems, design solutions, and build the capacity of the local TSA partners.

Manages an international portfolio of business development projects at all stages, steadily moving them from design to implementation, curating strong and trusted relationships, monitoring ongoing operations, adjusting as necessary, and tracking continual investment portfolio performance.

Travels to country offices, international headquarters, or other supporting/donor offices as needed (estimated 15-20%).

ESSENTIAL FUNCTIONS: This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. You may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Research local market context and current assets to identify opportunities

- Works with local partners around the world, conducts baseline reviews of their current properties, assets, and legal operating permissions. Assist in regularizing and occasionally expanding legal registrations and operating structures.

- Performs and teaches street-level market research to validate new ideas, including interviews with target clients, analyzing primary competitors, identifying trends and value chains, all to determine comparative advantages and possible niches.

- Quickly analyzes options and identify top priorities based on potential for success, ranking within SAWSO core metrics for investment, and identification of risks and their mitigations.

- Coaches and teaches local partners throughout so that they can develop these capacities for themselves. Lead small-business development workshops with established methodologies.

Project Design and Coaching

- Leads partners through the full process of business planning, moving quickly through iterative cycles of ideation, successive rounds of research and testing, and the confirming of core assumptions with pilot projects designed to test key functionalities.

- Guides partners in either persevering or pivoting when challenges arise. Build their capacity to quickly identify and evaluate ideas in the future.

- Constructs preliminary operating budgets to determine profitability and required start-up costs and evaluate the relative ROI of the investment.

- Develops full coordinated schedules for key evaluations, stage completions, and cascading overlap of involvement to ensure projects are delivered at the earliest viable opportunity, including full work plans, Gantt charts, and unique KPIs for each specific business.

Implementation and Monitoring

- Provides empowering support to partners throughout the implementation process through regular calls, scheduled site visits and facilitative research or connections.

- Determines appropriate investment packages and amounts and establish repayment schedules.

- Helps partners to create new tracking and management systems to monitor the initiative’s operations, process financial transactions, and create replicable policies and procedures.

- Collects consolidates, and evaluates reports which track the ongoing ROI as it relates to SAWSO portfolio. Research and provide strategic analysis of investment priorities and new opportunities.

- Collaborates with SAWSO’s other community development sectors to create sustainability plans and initiatives that can financially support local work in health, education, livelihoods, disaster recovery, and anti-human trafficking.

OTHER RESPONSIBILITIES:

Performs other related work as required.

Supports any additional duties or unforeseen projects that relate specifically to the primary tasks of this position as assigned by the Director - IBED.

MATERIALS AND EQUIPMENT USED:

General Office Equipment Computer Printer

MINIMUM QUALIFICATIONS REQUIRED:

EDUCATION AND EXPERIENCE:

Bachelor’s degree from an accredited college or university in Social Services or a field related to sector specialties (International Development/Relations, Economics, Business, Entrepreneurism) and master’s degree in international development/Relations, Economics, Business, social sciences, or a related discipline,

and

five years of professional work experience including experience in international development and five years of program management experience.

And

three years’ experience of living and working in a developing country and working with international development programs, preferably in a management role.

any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

LICENSES AND CERTIFICATIONS:

Valid driver’s license and passport.

KNOWLEDGE, SKILLS AND ABILITIES:

Energetic, self-motivated, proactive, accountable, hands-on, and able to work independently.

Proven flexibility to consider multiple options, pivot, and adjust several times to find optimal solutions.

Commercially astute, able to evaluate investment decisions considering local mission and program expectations balanced with the required levels of return.

Demonstrated proficiency in overcoming systemic barriers and internal conflict through proactive, managed conversations and creative, collaborative consensus-building to ensure projects are delivered at the earliest viable opportunity. A strong negotiator with the ability to adjust and adapt plans for the reality of local values and timelines, while still striving for the incorporation of best practices and industry standards.

Demonstrated ability in developing strategies for planning, cultivating, implementing, and administering complex situations, and cultivating strong business relationships.

A team player with an attitude of service and the ability to motivate others, possessing excellent interpersonal, analytical, and organizational skills, capable of working effectively with superiors, officers and staff, board members and other volunteers, consultants, donors, and prospects.

Planning and Organizing

Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective. Determines priorities and allocates time and resources effectively.

Balancing Multiple Priorities

Balances the needs and interests of various stakeholders and makes decisions involving competing goals, objectives and alternatives. Prioritizes tasks and redirects work effort in response to changes in priorities.

Flexibility

Adapts easily to frequent change, varied working conditions and requirements, and diverse individuals and groups. Willing to consider new ideas and approaches and apply them creatively. Challenges fundamental assumptions about accepted ways of doing things.

Cross-Cultural Sensitivity

Communicates and interacts effectively with people from other cultures, religions, geographies, and organizations; respects and adapts to other cultures and seeks opportunities to learn about them to enhance relationships. Understands and respects different denominations and religious traditions.

Relationship Building

Establishes rapport easily to gain support and participation.

Problem Solving

Identifies and analyzes situations and/or issues, considers options, develops and decides on solutions, recommends and/or implements and monitors appropriate solutions.

Teamwork

Promotes and generates cooperation and teamwork within the IBED Department, with other SAWSO departments, and between staff and local ministry partners.

Results Orientation

Demonstrates concern for achieving or surpassing results against standards of excellence, shows a passion for improving the delivery of services with a commitment to continuous improvement. Identifies quantitative and qualitative performance measures for area(s) of responsibility and analyzes, evaluates and reports results objectively.

Organizational Awareness

Uses an understanding of how the organization works to get things done. Understands SAWSO's business operations/products/services and how the organization competes. Understands the mission and work of the organization and organizational priorities. Has ministry knowledge and knowledge of the complexity of the global Salvation Army, including international locations. Applies an understanding of the organization's informal structure, culture and climate in achieving goals.

Program Management Support

Effectively supports Implementing Territories in the management of projects.

Knowledge Management

Works to enhance ability of clients/service groups to retain current, critical knowledge base by developing systems, fostering collaboration and facilitating feedback loops. Interprets and effectively communicates lessons learned to appropriate stakeholders.

MENTAL AND PHYSICAL ABILITIES:

Ability to meet attendance requirements.

Ability to travel both domestically and internationally. Ability to attend occasional night meetings.

A strong drive to assist in improving the lives of individuals and families with a passionate commitment to The Salvation Army’s mission.

Entrepreneurial approach to identifying new business opportunities.

Strong interpersonal and motivational skills, including ease and skill in cultivating relationships with people of diverse backgrounds, ages, and circumstances.

Exceptional communication skills (English fluency required; Spanish competency a plus). Excellent writing, presentation, analytical, and public speaking skills possessing the ability to articulate a clear and compelling case for support to potential funders.

Ability to exert mental/visual effort required for sustained periods of concentration, working under the pressure of deadlines.

WORKING CONDITIONS:

Work takes place in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt and the like. Working conditions may vary, however, during times of national and international travel.

The Salvation Army reserves the right to revise the job or to require that different or additional tasks be performed based on the organization’s need or when circumstances change.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

The Salvation Army National Headquarters

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