Our client is looking for an IT Systems Analyst III – Desktop Support for a contract role in Lawrenceville, GA.

Availability Requirements: Monday – Friday between 6 AM-6 PM, up to 40 hours/week

Location: On-Site (Lawrenceville, GA), No remote work.

Skills:

5+ years of experience working in a Desktop Support or laptop configuration and deployments.
5+ years of troubleshooting / fixing Windows 10
3+ years of Microsoft 365 Apps for Business deployments:
3+ years of customer service experience (Deskside support)
Must be reliable and consistent in job performance
Must have an understanding and working knowledge of ITIL
Must have strong critical thinking skills, customer service, and a can-do attitude
Must have strong written and verbal communication skills
Vital in identifying, researching, and resolving complex technical issues
Proficiency in resolving end-user software application, PC, and web browser errors
A College degree in a technical subject such as Information Technology or equivalent experience.
CompTIA A+

Responsibilities:

The IT Systems Analyst III creates a positive customer service experience and builds strong customer relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with an exceptionally professional attitude.
The IT Systems Analyst III serves as a Tier 1 deskside support to internal customers.
This position will work on a project team as a resource that is responsible for the removal of obsolete hardware and the deployment of new mobile laptops and monitors.

Synergy America