SUMMARY

The Product Manager will be providing technical and business direction for the product engineering, development, design, and systems integration for SEW products and clients engagement from product roadmap to implementation. The Product Technical Lead / Manager will be applying industry trends and developments to improve service to our clients. Product lead manager will participate in industry conference related to business and technology trends to provide future product roadmap.

PRIMARY RESPONSIBILITIES

Experience creating Vision, Roadmap and goals for the Digital Mobile Customer Engagement platform
Experience in product marketing, operations and analytics, strategy, product management, cost reduction, and gain industry knowledge
Expert focused on helping product improve modeling predictability, analytics driven strategy development, operational efficiency and compliance in all consumer assets such as Retails, Marketing, Insurance, energy & Utilities
Demonstrable leadership ability, superior problem solving and people management skills
Proficient in handling the most complex of technical product engineering and development concepts, latest software tools and technologies, strong database concepts and designing techniques
Understands different technologies like Mobility, AI / Machine learning, Big Data, IOT, programming languages and ability to solve problems in product design, engineering, coding, testing and deployment
Possesses good knowledge of different software systems like Mobility, Cloud, SaaS, client/server architectures and various compatibility requirements
Experience in product engineering and development troubleshooting, software development processes and ability to understand and implement client requirements
Ability to communicate effectively with teams like engineering, marketing, quality and implementations
Understand product features, uses cases, work flows, requirements, coordinate with resources and direct the projects in the right direction in a timely manner
Ability to manage change and effectively pass on the information down the line to concerned teams for smoother execution
Delegate and allocate responsibilities efficiently to manage projects end to end
Easily recognizes system deficiencies and implements effective solutions
Creates and executes product engineering and development plans and revises as appropriate to meet changing needs and requirements
Keeps project manager well informed of status of development effort and serves as liaison between development staff and project manager
Owns the product development and release lifecycle and is responsible for managing technical risks throughout the product development and releases
Performs code reviews and mentors junior developers
Manages technical resources within budget and project schedule
Consistently delivers high-quality services to product release

TECHNICAL SKILLS REQUIRED

Excellent positive attitude and communication
Prior experience in CRM / Digital Marketing / Sales related product is required
BS/MS in Computer Science or IT related Engineering
At least 7-10 years of prior experience with Software Product Engineering company
Have to be passionate about product development and engineering and have strong previous technical leadership experience
Experience with MS .NET, Java, Databases, Mobility, Big Data, Advance technologies like AI / Machine Learning is a major plus

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Product Manager: Digital Mobile Customer