Who is Quorum?

Quorum Federal Credit Union is a national employer of choice that attracts, develops, enables, and retains the right resources to drive the organization forward. We are a human-centered organization that delivers a positive work journey and is committed to enhancing the lives of our employees and helping them to grow personally and professionally. We offer a unique value proposition to employees including Total Rewards, Work Journey, Work Paradigm, and Q-DNA to improve work-life balance and help employees live happier, more productive lives while contributing to our mission.

Job Description Summary

We strive for innovation and new ways to solve complex problems to deliver on our promise in creating Banking That’s Good. For You. As a Product Manager you will be responsible for leading the interaction of business goals and technology solutions. You will be dedicated to Agile Work Teams and be responsible for bringing digital solutions to market.

Working remotely, the Product Manager, Digital Solutions is responsible for driving the direction of our customer, partner, and stakeholder experiences. You will represent the business team in prioritizing the features for development, designing the solutions, developing user stories, ensuring builds meet requirements, and providing clear communication back and forth between the business and technical teams. You will help shape and execute the product strategy and ensure that it meets the department goals, engage in business case development, and develop maturity of our Agile practices.

Key Job Responsibilities and Accountabilities

Define and communicate the overall vision, objectives, and goals of the product; be able to articulate the minimum viable product needs.

Partner with key organizational stakeholders across the organization to develop and execute product roadmaps and backlogs that drive revenue, improve customer engagement, optimize operations, and enhance business value.

Maintain product backlog through continuous prioritization and refinement of initiatives that align with product strategy, including identifying and securing buy-in for new opportunities.

Drive digital initiatives through requirements gathering and documentation, functional design specifications, implementation plans, user acceptance criteria, and thorough testing to ensure stated objectives are achieved.

Utilize best practices, techniques, and standards; continually track and communicate status; proactively identify, analyze, and document risks/challenges; recommend solutions and initiate corrective action.

Enable the delivery team to self-organize, removing impediments, and fostering an environment for high-performing team dynamics, continuous flow, and continuous improvement.

Manage dependencies with other teams while identifying, building, and managing strategic partnerships across the organization.

Lead the organization’s project delivery approach (PMO processes & system) and strategy through ownership of organizational project management tool, establishing organizational standards and soliciting feedback for continuous improvement.

Problem-solving: The ability to analyze complex problems, identify root causes, and develop creative solutions.

Continuous learning: Staying up-to-date and continuously improving skills with new developments in technology willingness to perform additional duties as required.

Job Requirements, Competencies, and Skills

A Bachelor's degree is preferred, however, a combination of education and work experience may be considered.

Track record of success directing the efforts of developers as a project manager or product owner in a deadline-driven and fast-paced environment.

Eight (8) to ten (10) years of experience with conducting business analysis and requirements and managing medium-to-large-scale projects, financial industry experience a plus.

Three (3) to five (5) years Agile Product Owner/Product Manager experience with knowledge of and ability to utilize agile and traditional methodologies, disciplines, practices, and techniques preferred.

Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritization and time allocation.

Proficiency in various software tools including the Microsoft Productivity suite, Visio, other process mapping tools and techniques. Knowledge of reporting tools like SQL and CRMS helpful.

Technical skills: An understanding of programming concepts, including object-oriented programming. Knowledge of C#, .NET, API frameworks and Microsoft cloud technologies helpful.

Prior experience in back-office automation solutions including workflow, Intelligent Document Process (IDP/OCR), Robotics, and AI a plus.

Experience building both customer facing and business to business solutions and with UX design and mobile solutions.

Passion for understanding the latest advancements in automation and new technologies, and the diligence to apply these to solve business problems with ability to work with both business and technology stakeholders.

Entrepreneurial drive, with the ability to deconstruct and solve problems, to investigate drivers and figure out why things happen.

Proven ability to build strong relationships and effectively influence and communicate across stakeholder groups, up and down the organization.

Strong communicator and presenter with ability to synthesize complex information and relay to people with less expertise.

Environmental / Physical / Mental Requirements

Stable internet connection with speeds high enough for video conferencing and screen sharing
Smartphone with current iOS/Android OS
Prolonged periods sitting at a workstation and working on a computer.
Ability to communicate with coworkers and customers via email, chat, teleconference, and/or phone

Compliance/Legal Requirements

Quorum is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, marital status, protected veteran status, or disability status.
Quorum will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available upon request for qualified individuals with disabilities throughout the application and employment process.

Salary Range: $120,000 to $140,000 annually. Individual salary will vary based on skills and experience. Discretionary incentive compensation may be available based on company and individual performance.

Benefits: Medical, Vision, Dental, Retirement Benefits, and Paid Time Off (PTO)

#LI-Remote

Experience

Required

8 - 10 years: High school diploma or better is required; Bachelor's degree is preferred. Eight (8) to ten (10) years of experience with conducting business analysis and requirements and managing medium-to-large-scale projects; financial industry experience a plus. Three (3) to five (5) years Agile Product Owner/Product Manager experience with knowledge of and ability to utilize agile and traditional methodologies, disciplines, practices, and techniques preferred.

Education

Required

High School or better

Preferred

Bachelors or better in Computer Science or related field

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Quorum Federal Credit Union

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