PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents.

This role is suited to those who want to be accountable and influential. And for those who want their words to be spoken to millions of customers of global brands.

Salary: $55,000-$65,000 (annual salary)

Designing the customer experience of virtual assistants, from simple FAQ answers to long and complex conversations
Helping build and maintain virtual assistants both using internal tools and Python
Obsessing over metrics to assess performance and customer satisfaction — making sure everything you do is measurable and having a big impact
Listening to how real customers interact with your designs, and prioritising the right things to make each call even better
Helping our engineering team ensure that our implementations of Generative AI areeffective, accurate, and safe

Minimum Requirements:

A fixation on good user experience, you are meticulous and have an eye for detail
Ability to explain and distil complex ideas and user flows using clear, plain, supportive, inclusive language
Interest in natural language understanding and conversational AI
Experience with scripting languages such as Python
Some knowledge or aptitude for analytics or data science

Preferred Requirements:

BS/MS degree in Interaction Design, Linguistics or another Social Science field
Experience managing both internal and external stakeholders through various stages of content development
Experience with NLU technology
Experience with data manipulation, data analytics, and visualization

PolyAI Benefits - US

Participation in the company’s employee share options plan
100% of Single Cost (employee) and 50% of Dependent for medical, dental & vision
Life Insurance
STD and LTD
The opportunity to contribute to the company's 401k plan
20 days vacation + 10 public holidays + paid sick leave
Annual learning and development allowance
One-off WFH allowance when you join
Enhanced parental leave

Equal Opportunity Statement:

PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

PolyAI

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