Marketing and Communications

Build a strong brand with the potential to influence big decision-makers and enable sales across the business.

Analytics

Shape our industry with powerful analytics

Do you want to help modernize risk and portfolio management for investors?

Whether you’re working with hedge funds, asset managers, sovereign wealth funds or the companies that manage your pension plans, the problems you help solve in Analytics will have a real impact, and your ideas will be embedded in investment ecosystems around the globe.

*OPEN TO REMOTE TALENT ACROSS THE US & CANADA*

Your team responsibilities

The Marketing Insights and Analytics Team provides objective assessments of our Digital Marketing to inform strategy, understand performance, optimize investment, and maximize business impact. Reporting to the Global Head of Digital Marketing Experience, the Head of Market Insights & Analytics is responsible for standing up, evolving, and maturing the multidisciplinary Market Insights and Analytics team. This Leader will be responsible for:

Quantitative and qualitative client research
Marketing measurement and analytics (digital and non-digital)
Marketing data science and data management

The role is responsible for driving the voice of the customer, marketing analytics data strategy, marketing performance reporting, and advanced analytics for the Marketing team. A qualified candidate must possess a passion for analytics, marketing/advertising technology and leadership.

What we offer you

Salary range: $228,000 - $296,000 / year plus eligible for annual bonus

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

Wherever you are located you will find benefits that can help ensure your health and financial security. While they vary by different locations, we offer a broad range of benefits that are part of the value you receive as an MSCI employee.

Our flexible ways of working will allow you to maximize your potential, and we will empower you with the trust, accountability, and advanced technology to perform at your very best.

You’ll find a purposeful approach to wellbeing to provide you with all the resources you need to be your best at work and in your personal life. Our ‘Here For You’ Employee Assistance Program is available for our employees globally, providing confidential emotional support, financial and legal advice free of charge.

Your key responsibilities

Develop, optimize and socialize a voice of the consumer strategy to drive awareness and a customer-focus mindset throughout the organization
Consult with Marketing and Digital partners to define and measure most important KPIs for the marketing brand, campaigns, and distribution channels
Monitor and alert key stakeholders to trends in voice of the customer metrics including brand health, customer experience (CSAT), and user session data
Contribute to strategy and roadmap development for advanced analytics within the Marketing organization that aligns with MSCI’s marketing transformation goals of improving marketing efficiency and results, customer experience, engagement, and brand health – essentially laddering up to Marketing ROI Models
Use Gen AI and other research capabilities to analyze competitor moves, assess client sentiment, test new product opportunities, and validate marketing value prop and messaging
Drive strategy and conduct research (using multiple methodologies) to create a central knowledgebase for our client insights
Responsible for developing and driving short and long-term data strategy for the Marketing organization and liaising with IT to improve the integrity and availability of data for marketing consumption and managing marketing-based requirements for data infrastructure needs
Lead Marketing analytics organization to deliver innovative data solutions and optimize decision-making that utilizes statistical modeling, predictive analytics, data engineering, and machine learning
Provides leadership for insights and analytics team and takes an active role in developing staff to ensure they remain continuously relevant in the industry — including employee training, mentorship, employee engagement, and performance management.
Provide prioritization and guidance to a highly in-demand team to ensure the quality and timely completion of creative work projects to serve MSCI marketing
Design effective and impactful reports and visualizations for both large and small scale distribution
Create presentations to highlight recommendations and tell the story
Partner with key stakeholders to look for new opportunities to leverage data within Marketing to enable decision making

Your skills and experience that will help you excel

A minimum of 10 years of experience leading teams in customer or market research, data analytics, information systems, and/or related.

A strong partnership and dotted line connection with key stakeholders from Product and Brand & Content Marketing teams to deliver insights that will help to inform business decisions.

Executive communication skills with an emphasis on using data and information to tell a compelling story about our clients-based insights and the performance of our marketing programs.

Strategic approach to defining team goals and objectives and evaluating results.

Leadership skills to help hire, manage, and develop a team of researchers, data analysts, and data scientists.

Experience with Google Analytics and PowerBI or similar reporting and data visualization platforms.

Demonstrated project management skills to champion a project from inception to implementation and handle multiple tasks simultaneously

Experience with paid and organic search analytics

Experience with syndicated measurement tools

Experience with Data Management Platforms (e.g., BlueKai, Krux), Demand Side Platforms (e.g, DBM, AOL, Turn), campaign management systems (e.g., Doubleclick DART), and marketing/media technologies

Experience with Google Analytics, Site Analytics, Google Adwords, etc.

Experience with Digital Attribution

Experience with Hive, SQL, MySQL, and/or R programming languages

Strong influencing, partnering, and negotiating skills

Demonstrated ability to develop and deliver persuasive presentations of complex business issues to senior executives

Demonstrated ability to quickly gain a conceptual understanding of a complex situation and establish immediate credibility

Experience in consulting on research methodologies and partnering with research agencies to gain client insights or measure marketing brand dimensions.

Experience with client satisfaction methodology, metrics, and capabilities.

How we’ll support you

Our culture of high performance and innovation relies on our people sharing their knowledge and lifting each other up. You’ll be surrounded by a collaborative, global network of talented colleagues who will support and inspire you to do the best work of your career.

We believe new and challenging experiences drive personal growth and innovation. With the right challenges, encouragement, and development support you can shape your own career experience. Career paths are multi-directional, and we encourage and support internal mobility to help you identify new opportunities to progress and take control of your future.

As a new joiner you’ll be enrolled on our Global Orientation interactive learning experience to set you up for success.

Our tailored learning opportunities will enable you to acquire the skills you need at your own pace, choosing between the courses and certifications best suited to you. Our Learning@MSCI platform coupled with access to LinkedIn Learning Pro will provide you with all the resources you need to accelerate your professional growth.

At MSCI we act in ways that encourage respect for all voices, ensuring that everyone can be themselves and feel like they are a part of the company. We are intentional about ensuring that everyone is treated fairly and supported with equal opportunities to succeed.

We have eight MSCI Employee Resource Groups: All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

About MSCI

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

Note on recruitment scams

We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com

Benefits

MSCI is committed to providing a competitive benefit package to you and, where applicable, your family. You are entitled to an extensive range of physical, financial and family support and care benefits.

Physical benefits:

Medical Plans
Health Savings Account (HSA)
Dental Plans
Vision Plan
Flexible Spending Accounts (FSAs)

Financial benefits:

401(k) Plan
Group Legal, Auto & Home, Pet and Identity Theft Insurance
Group Life and Accident Insurance
Disability Coverage
Supplemental Life and Accident Insurance
Commuter Benefits

Family support and care benefits:

Backup Childcare
Paid time off, including vacation, bereavement, jury duty, sick leave, parental leave, and holidays
Charitable donation matching
Advocacy and MLK Cancer Support Program

Development opportunities

Guided by your manager, our learning and development opportunities empower you to perform at your best, make and impact and shape your career.

Career paths are multidirectional and we believe new and challenging experiences drive personal growth and innovation. With access to LinkedIn Learning Pro and our bespoke Learning@MSCI platform, you can easily customize and tailor your learning journey to accelerate your career.

New York

7 World Trade Center
250 Greenwich Street
New York, NY 10007
United States

Our New York headquarters are in the heart of the financial district, easily accessible via public transport, and close to countless shops, restaurants and green spaces. We’re home to all our key corporate functions, from HR and Finance to Technology and Research. Our cafeteria offers expansive views of the Statue of Liberty, and if you’re looking to recharge, you can head to one of our relax rooms, or take part in one of our yoga classes, happy hours or unique culinary experiences.

Recruitment Processs

1

Apply online

First, click Apply and upload a CV that shows us the skills and passion you could bring to this role, as well as your contact details so we can reach out to you.

2

Talk to our recruiter

If you look like a good match, our recruiters will arrange a chat where we’ll ask about your motivations, experience, and background, and where you can ask us anything you want to know about working at MSCI.

3

Interview with our team

If you like what you hear, and we think you have what we need, then it’s time to interview with your future team, either virtually or in the office. These interviews will give you a clear insight into the team and the day-to-day responsibilities of the role.

4

Make your decision

If you’re successful, we’ll make you an offer and give you any further information you need to help you make your decision. If the answer is yes, it’s time for some background checks, and then we’ll welcome you on board!

MARKETING & COMMUNICATIONS

Head of Marketing Insights and Analytics

Job Reference:

2400000O

Location:

New York

Category:

Marketing & Communications

Solution:

Analytics

Job Level:

Executive Director

Job Type:

Full Time

MSCI Inc

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Head of Marketing Insights and Analytics