About Education Design Lab

Education Design Lab ("The Lab") is a national nonprofit that co-designs, prototypes, and tests education-to-workforce models through a human-centered design process focused on understanding learners' experiences, addressing equity gaps in higher education, and connecting learners to economic mobility. The process helps higher education leaders consider the needs of employers, using curriculum and program design as a gateway to make skills more visible to students and employers alike.

The Lab is unlike other organizations in the nonprofit education space. We are boundary spanners and work across disciplines and alongside schools, employers, entrepreneurs, government, foundations, nonprofits, and innovators. We are known for our work on the ground and have significant experience managing national and local learning cohorts, working with organizations such as Ascendium, the Bill & Melinda Gates Foundation, Citizens, Carnegie Corporation of NY, Charles Koch Foundation, Walmart, and a variety of state and regional community college systems. To learn more about the work we do and what we care about, visit www.eddesignlab.org.

About the Digital Experience Administrator Role

As a pivotal member of the Education Design Lab's Brand, Communications, and Thought Leadership team, the Digital Experience Administrator plays a central role in transforming our digital landscape. Reporting directly to the Director of Communications and working closely with organizational partners, this role is a collaborative and innovative project manager and WordPress wizard, instrumental in crafting exceptional user experiences on our website and various digital platforms. Collaborating with communications team colleagues, you will publish content, maintain an up-to-date website, and ensure an optimal user experience. From designing engaging web pages to troubleshooting bugs and coordinating with contractors for technical updates, your role will be multifaceted. This role offers a unique opportunity to merge creativity with technology, influencing how we tell our story and connect with our diverse audiences. Join us in shaping the digital narrative of Education Design Lab and contributing to our mission of innovation and impact.

Responsibilities of the Digital Experience Administrator
In collaboration with three communications team colleagues, you will:

Manage future website redesign project, serving as the primary liaison between the Lab and website design contractor.
Collaborate across the Lab to ensure the organization's website is consistently updated with resources for our expanding network of practitioners and target audiences.
Edit, design, and publish diverse content, including blog posts, project pages, landing pages, and other web-based materials.
Catalog and thoughtfully display web-based resources to optimize the user experience.
Monitor website analytics and leverage data insights to enhance user experience, accessibility, and reach.
Promptly respond to, troubleshoot, and resolve bugs and website functionality issues.
Coordinate with website and IT contractors for technical and security updates, ensuring seamless and secure operations.
Develop a robust content knowledge base to effectively communicate Lab research and data to relevant audiences.
Engage proactively with Lab partners, contractors, and stakeholders to create pertinent content aligned with organizational goals and strategies.
Provide essential project coordination and content support as required.

Qualifications and Experience

Successful Candidates will have a majority of these skills or qualifications:

Proven experience in designing and/or leading the launch of website redesign projects, showcasing a strong understanding of digital aesthetics and functionality.
Comprehensive training and hands-on experience in User Experience (UX) Design and Search Engine Optimization (SEO), ensuring digital products align with both user needs and strategic objectives.
In-depth knowledge and practical application of Google Analytics, demonstrating proficiency in extracting valuable insights to enhance user experience, accessibility, and overall digital reach.
Extensive background in writing and producing multimedia content across various platforms, showcasing the ability to create compelling and engaging digital narratives.
A strong understanding of web accessibility standards and best practices, ensuring an inclusive digital experience for diverse user groups.
Familiarity with content management systems beyond WordPress, showcasing adaptability and versatility in managing various digital platforms.

Durable Skills for Success

Collaboration: Proven capacity to work productively with diverse individuals and groups toward a common goal; Demonstrates proficiency in the four core sub-competencies of effective collaboration:

Strengthening relationships.
Incorporating diverse perspectives.
Utilizing active listening skills.
Focusing on solutions rather than problems.

Initiative: Exhibits self-efficacy and proactively responds to identified needs; demonstrates self-awareness and utilizes both "failure" and "success" as opportunities for learning and development; has experience leading without an official title to motivate others and catalyze necessary action.

Creative Problem-Solving: Effective creative problem-solvers exercise four core sub-competencies: exercising divergent and convergent thinking; identifying patterns that may not be obvious; managing ambiguity; and applying an iterative process for generating, testing and refining ideas.

Data shows that women and BIPOC candidates more frequently do not apply for a job because they don't feel that they meet all of the qualifications listed. Our job descriptions are general overviews, not a mandatory comprehensive list. If you feel passionate about our efforts and believe you have the skills to succeed in this role, we want to hear from you!

Additionally, given the Lab's mission and programming, applicants with lived experience as first-generation college students, community college students, those who attended minority-serving institutions (HBCUs, HSIs, AANAPISIs etc.), those who have experience as non-traditional students, and other underserved populations, are particularly encouraged to apply for this role. We do not require a college degree for our applicants for the role.

Compensation & Benefits

The salary compensation for the Digital Experience Administrator position will fall within a range of $85,000 - $95,000 annually. The benefits package includes:

100% employer-paid medical and dental
Short-term, long-term, and group life insurance coverage
403(b) - 100% matching immediately
Professional development stipend of up to $1500 after the first year
Semi-annual organization-wide retreats
Rest and Relaxation:
- The Lab participates in Responsible PTO for all full-time staff, which allows for managers to approve PTO with no limits and includes unlimited sick leave
- 11 paid federal holidays
- 2 weeks of paid organizational closures

Location

At this time, although we are a fully remote organization, we do require for our staff to live/work within the Continental U.S. We are unwilling to make an accommodation as we have numerous factors to consider, including foreign employment laws/taxes/benefits, and travel costs to meet with partners.

Application Deadline: Friday, March 15, 2024

Application Instructions

To apply, please submit a cover letter and resume by the specified deadline. Applicants will be reviewed on a rolling basis until the posted date. If you have any questions, please feel free to contact us via email at careers@eddesignlab.org.

Equal Opportunity Employer

The Education Design Lab is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state, or local law.

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