Digital Commerce Manager

Westchester County, NY (Hybrid)

We are performing a confidential search for an employer in Westchester County seeking to hire a Digital Commerce Manager. This is a hybrid position requiring a mix of in-office and remote work.

The Job

As the Digital Commerce Manager, you will be responsible for overseeing and optimizing our online retail sales platform, ensuring an exceptional customer journey, and driving revenue growth.

Responsibilities

Develop and implement robust digital commerce strategies aimed at optimizing the online sales platform, ensuring a seamless customer experience, and driving revenue growth.

Oversee the management and enhancement of the website, ensuring it remains to-date, user-friendly, and aligned with brand standards. Collaborate with the technology team for technical improvements and optimizations.

Curate compelling content and oversee product merchandising on the website, ensuring products are showcased effectively to resonate with our target audience.

Implement A/B testing and conversion rate optimization strategies to enrich the online shopping experience and stimulate sales growth.

Utilize analytics tools to track performance metrics, derive actionable insights, and make data-driven decisions to enhance digital commerce and marketing strategies.

Work alongside Logistics to streamline fulfillment processes, optimize inventory management, and enhance logistics, thereby refining the overall customer experience.

Manage relationships with third-party vendors, platforms, and technology partners to fortify and expand the e-commerce ecosystem.

Conduct regular quality assurance checks and site monitoring. Identify areas of improvement and proactively communicate and address them.

Ensure compliance with e-commerce regulations, data protection laws, and implement security measures to safeguard customer information.

Manage the digital commerce budget effectively, optimizing spending for maximum ROI.

Remain updated on industry trends, emerging technologies, and best practices in e-commerce to foster innovation and maintain a competitive edge.

Requirements

The successful person in this position will have strong website management and analytical skills along with the ability to multitask and prioritize projects effectively. You’re detail oriented, curious, proactive, and organized, with exceptional written and verbal communication skills and a keen sense of design. You also have a proactive problem-solving approach.

· A proven track record (ideally 5+ years) working specifically in e-commerce management for a retailer or DTC brand, demonstrating an understanding of online sales channels, operations, and customer expectations.

· Bachelor's degree in business, marketing, or a related field (or equivalent proven experience). Additional certifications or qualifications are advantageous.

· Deep knowledge of the Magento ecosystem including its architecture and functionality, customization, performance optimization, and integration with other systems.

· Strong understanding of SEO, with experience in optimizing website and product listings for search engines.

· Knowledge of paid advertising (PPC), email marketing, and social media, and how to leverage them effectively.

· Understanding of user experience and interface design principles to create a seamless, intuitive shopping experience.

· Skill in identifying and resolving obstacles in the customer journey to improve conversions and satisfaction.

· Strong skills in Google Analytics, web data analysis and insight generation.

· Project management experience leading website updates and campaigns and working with internal stakeholders and third-party technology partners.

· Budgeting and financial management skills.

Compensation

We offer a competitive compensation and benefits package.

Annual Salary Range: $100 - $110k

Job Type: Full-time

Pay: $100,000.00 - $110,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Paid time off
Parental leave
Vision insurance

Schedule:

Monday to Friday

Supplemental pay types:

Bonus opportunities

Work Location: Hybrid remote in White Plains, NY 10606

Confidential Posting

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Digital Commerce Manager