At Brightspot®, we believe technology should enable content-focused teams to work smarter, faster, and more seamlessly to move businesses forward. Our world-class delivery team has decades of collective experience supporting digital transformation efforts for some of the world’s most well-known companies – from eCommerce brands and media organizations to corporate businesses. Named as a 2021 Top Workplace by The Washington Post, a 2021 Hot Vendor for Content Experience from Aragon Research, and the 2020 Best Content Management System by the Digiday Technology Awards, Brightspot prides itself on being a leading content management system built to grow and adapt with any business.

Do you want to work hard alongside smart and talented product managers, engineers, and designers every day? Do you excel when you are smack in the middle of a challenging project, thrive when things get complex, and yawn when everything is going according to plan? Do you actually want to like your clients and coworkers?

We’re seeking an experienced writer who will create and manage documentation for Brightspot products for our clients and partners. Our technical writers communicate complex information clearly, concisely and accurately, and without relying on jargon. This role involves tasks such as writing publishing guides, conceptual overviews and procedures, writing code walkthroughs, documenting APIs, creating reference materials, or updating existing documents.

Responsibilities

Learn complex technical information and create well-written technical documentation for Brightspot, such as architectural overviews, tutorials for software developers, debugging guides, API programming guides, and more.
Manage large and complex documentation projects, collaborate with engineers and product managers to create content, and drive a culture of documentation in various engineering teams.
Respond to technical questions from the community and internal engineers about the subject matter that you documented.
Ensure fulfillment of our content strategy through articulate reviews, examples, and guided revision.

Qualifications

5+ years of experience writing commercial web platform/software documentation. Experience working with publishing products is a plus.
A familiarity with object-oriented programming like Java
Javascript, Handebars, GraphQL
Website experience on a technical level (back end and front end, structure and data of a network request, etc.)
Ability to manage multiple projects and prioritize tasks with conflicting deadlines to ensure on-time completion.
Bilingual is a plus.

At Brightspot®, we value diversity and strive to create an inclusive environment where all employees can thrive. We are an equal opportunity employer and welcome applicants from all backgrounds and experiences.

Visit www.brightspot.com and follow us on Twitter @TeamBrightspot to learn more about our story and solutions!

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Technical Writer (Freelance)