Join Bright Pattern

Bright Pattern provides the simplest and most powerful AI-powered omnichannel cloud contact center software for innovative companies, growing at over 100% per year and we are looking for stars to join our team!

Junior Product Manager (Customer Service SaaS)

Bright Pattern is looking for our San Francisco Bay Area, CA offices: Junior
Product Manager to join our strong professional team in defining software
products that address customer business needs in a most effective and efficient
way.

Key Responsibilities:

Capturing customer use cases
Analyzing market environment
Knowing our software in a way to be able to demo any feature at any time

and explain why it is needed

Understanding our software implementation and partner APIs enough to

design viable solutions

Define solutions so they are easily understood by dev manager, dev and

QA engineers, and tech writers

Qualifications and Key Skills:

Define things clearly in written English
Code in a programming language (at least in scripting languages like

javascript, python etc)

Be able to use any API
Understand how modern web/SaaS technologies work

Ideal Additional Skills

Knowledge of IP telephony is a plus
Experience working in Communication industry is a plus

Salary and Benefits

Competitive compensation
Corporate stock options
401K
Fast-paced, varied environment
Casual workplace
Comprehensive benefits (e.g., medical, dental and vision insurance)
Paid lunches two days per week

Bright Pattern is a fast-moving cloud software company growing faster than
others in the market. You will be in a pivotal role to make a difference and
significant contribution to company success as we embark on our next ramp of growth, while working in an exciting, fast-paced startup environment with
experienced industry leaders.

Ready to join the Bright Pattern Team? !

About Bright Pattern

Bright Pattern is the highest-rated all-in-one omnichannel contact center platform with the highest ROI and fastest time to deploy in the industry, with over 500 customers in 26 countries. Bright Pattern’s platform allows your business to provide effortless omnichannel conversations across all voice and digital channels (voice, SMS, web chat, email, video chat, messenger apps, and bots) and connects to your business applications seamlessly. Bright Pattern’s Omnichannel Quality Management capabilities also allow your business to monitor the quality of 100% of interactions on every channel. Bright Pattern is the only company in the industry providing a mobile app, Bright Pattern Mobile, that enables Omni-EnterpriseTM CX, allowing customers to connect with any employee in your company across voice and digital channels through their mobile device. The company was founded by a team of industry veterans who pioneered the leading contact center solution and is now delivering an architecture for the future with an advanced cloud-first approach.

Bright Pattern, Inc.

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Junior Product Manager (Customer Service SaaS)