We are a premier provider of IT services on the Gulf Coast. We are expanding and need a Systems Analyst who will help manage and build IT infrastructures for our clients.

This role requires someone who is outgoing, has excellent communication skills, enjoys working with a successful team, and thrives working in a fast-paced environment. Successful candidates will have strong interpersonal skills, a confident presence, adept logical troubleshooting, testing experience, task management skills, and root cause analysis abilities.

Education/Certification/Experience:

Bachelor’s degree in Computer Science, Information Technology, or related field (preferred) OR equivalent professional experience.
Industry certifications such as CompTIA A+, Network+, Security+, Microsoft MCSE, Cisco CCNA, or equivalent.
3+ years of experience in a Tier 3 or similar technical support role within an MSP or IT services environment.
In-depth knowledge of Windows Server, Active Directory, Exchange, Office 365, and cloud technologies.
Proficiency in networking, including TCP/IP, DNS, DHCP, VPN, and routing protocols.
Strong problem-solving skills and the ability to handle high-pressure situations.

Skills and Abilities Required:

Must be able to work in a team environment.
Must be positive and upbeat (no negativity allowed).
Must be professional and courteous with great attention to detail.
Must be willing to ask for help when needed.
Must have great phone skills and interpersonal skills.
Must have excellent communication and documentation skills (highly organized).
Must be able to troubleshoot technical issues.
Must be able to plan and implement technical projects including server deployments.
Must be able to support disaster recovery solutions.
Must communicate regularly with clients.

Roles and Responsibilities:

Diagnose and resolve complex technical issues related to networks, servers, workstations, and software applications.
Responsible for technical support at clients’ sites.
Responsible for implementing technology industry-approved “best practices”.
Perform in-depth troubleshooting and root cause analysis for escalated incidents.
Design, implement, and maintain network and system solutions.
Serve as a subject matter expert for Tier 1 and Tier 2 technicians, offering guidance and training as needed.
Maintains current knowledge of Windows-based applications, operating systems, and relevant technologies as needed.
Security planning and configuration on the Windows Server platform.
Provide end-user software troubleshooting and support.
Active Directory and Group Policy management (including Power Shell).
Platform Virtualization solutions using Microsoft Hyper-V and VMWare
Backup and Disaster Recovery techniques.
Plan and deploy technical projects on time and within budget. Create project plans.
Maintain up-to-date documentation of systems, configurations, and support processes.
Work closely with clients to understand their business needs and provide proactive IT solutions.
Collaborate with vendors and third-party providers to resolve technical issues.
Keep current with industry best practices and emerging technologies.

More about us:
In the world of IT professionals expertise is a given, but in today's fiercely competitive market it's merely the starting point. Our team stands out as experts in their field, which is why we attract business. What truly sets us apart is our unwavering commitment to clients. We provide our clients with transparent feedback and customized solutions. We do not concentrate on sales numbers nor overload them with unnecessary products and services. Crucially, we adhere to deadlines consistently, working tirelessly until the job is successfully completed. Our dedication to the task is unmatched, and our clients witness the results firsthand.

Additionally, we pride ourselves on being approachable and friendly, breaking down complex concepts into layman's terms that “make IT simple” for our clients. We're not your typical IT professionals; we lead diverse lives with interests extending beyond bits and bytes. Our team combines a strong work ethic with a commitment to enjoying life. This unique fusion of loyalty, commitment, approachability, and pursuit of perfection distinguishes us as a rare breed. We genuinely represent a top-tier operation, as well as establishing a new benchmark within the IT industry.

About the Company:
AGJ Systems and Networks

Industry:
Computer/IT Services

AGJ Systems and Networks

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